Job Title: MacOS IT Admin - Jamf & Microsoft Intune
Job Location: Plano, TX( Onsite )
Job type: Fulltime
Job Description:
Prioritize and execute tasks in a time-sensitive environment.
Create and deploy Mac software packages for applications & scripts in Jamf
Enforce Jamf Mac policies procedures & maintain internal documentation
Enrollment and management of Mac device lifecycle from deployment to retirement
Work with end users and IT help/service desk to resolve incidents related to Mac & Jamf
Responsible for auditing, tracking & managing Mac device inventory in Jamf
Evaluate and prepare for Jamf infrastructure upgrades and MacOS software updates
Collaborate with Windows device management SCRUM team to maintain standards, features, applications and security parity between both platforms in the enterprise
Manage escalations & be available to manage incidents/requests.
Physical validation of Mac enrollment, hardware and software
Create documentation and guides for end-users and support staff.
Provide training and workshops on JAMF best practices and device management for support staff.
Must Have Technical/Functional Skills:
Minimum four years of relevant work experience with Mac management tools (Jamf & Intune).
Ability and desire to conduct research and resolve tickets for Mac related end user issues. Experience troubleshooting Mac issues with end users
Knowledgeable in managing MacOS devices for large enterprises; especially ones that use Microsoft products such as MS Office, EntraID and Conditional Access
Systems Administration experience of Macs in Jamf & Intune
Familiarity with Terminal and Mac command line
Experience with Apple Business Manager, DEP, Automated Enrolment and monitoring of Apple devices
Experience packaging Mac software, scripts and applications using Jamf Configurator or other similar tools.
